Should you have questions that are not included below please contact Phaistoshands here, we will be happy to answer your questions.

How do I contact you with my question?
For any inquiries, please contact us at or on Facebook page www…. Or during business hours on (+30) 2892023444.  Click here for our business hours.
I want the artist to use a design of my own, is this possible?
Of course, and we will do our best! Contact us at or on Facebook page www…. Or during business hours on (+30) 2892023444 to discuss details.
What's the best way to place an order?
The easiest way to order is through our page at However, you can order by phone during business hours on (+30) 2892023444, Facebook on www … or via e-mail at
Does the cost of a product vary depending on the method of placing my order?
The price of each product does not change regardless of how you place an order.
What are the shipping costs?
If you are ordering from within Greece you will receive Free Shipping. International shipping costs will apply.  Click here for more information.
I live in Greece, how long will it take for my product to be delivered?
Once the order is placed and the product is in stock, standard delivery time is four working days. Your parcel will be delivered by ELTA.  For more information see here.
I live abroad, how long will it take for my product to be delivered?
Our preferred postal company ELTA will take care of the shipping.

Delivery cost: FREE for any order for Greece and free worldwide only for orders equal or heavier than 3kg.

We choose registered post A priority of the Post Office for your order,  so you can have a track number to check where your order is any time.

For delivery to European companies 8 working days are required for delivery.

For deliveries to countries outside Europe 14 working days are required for delivery.

See details here for more information.

What payment options are available to me?

Orders placed within Greece:

  • Cash upon delivery of the product
  • Bank deposit
  • Credit or debit card
  • PayPal

Orders placed from outside of Greece:

  • Credit or debit card
  • PayPal
Will I receive an invoice for my order?

Of course! On placing your order select invoice instead of receipt. You will need to insert the details required on the special form.

Is it possible to return my purchase?

Once you have placed an order with Phaistoshands you may return the product(s) you have selected for any of the following reasons:

  • The product(s) are sent in error
  • The product(s) are received damaged.

For more information see here.

Is gift wrapping available? If so what is the cost?
We provide elegant wrapping for all our products. Gift wrapping is available with no extra charge for this option.